Refund Policy
If you, the FiXi customer, are dissatisfied with your service for any reason you may cancel the service and receive a full refund within thirty (30) calendar days from start of service.
To receive refund, please cancel applicable subscriptions and:
- Notify us using the online Contact Form
- Send us an email detailing
- The reason for refund
- Your fixi account username
- The amount of the requested refund
- Original invoice amount
- Email should be sent to accounts@fixi.com.au
- Service must be cancelled within thirty (30) days from service start date. Request for refund must be received and confirmed within the last applicable date of refund (i.e. the 30 th day of initial service is the last applicable date of refund).
Refunds apply only to base subscription plan and related licenses only. Advanced support, addtiional setup fees, or additional items, and overages are not applicable for refund. Customers who previously requested refund are not applicable to receive future refunds (with future accounts) under this guarantee (you can only request one refund).
All refunds are processed seven (7) days after refund confirmation. It may take longer for this to show on your statement with your credit card company. We ask that anyone inquiring about a refund request please contact our support department directly.
Upon refund request approval, if the customer has not already removed services from their account, all services (including data) are removed from the account and no backups are retained.